BOOK SERVICE

 

Request your appointment with West Coast Mazda

Watch for an email or phone call from our Service Department to confirm your selected service appointment date & time.

 

 

 

Common Service Appointment Questions

Q1. How do I book a service appointment online?
A1. Booking is easy! Simply use our online scheduling tool above. If you are a returning customer, you can look up your vehicle via your phone number or email. New customers can select their vehicle make, model, and year to get started. Watch for an email or phone call from our Service Department to confirm your selected service appointment date & time.

Q2. Can I change or cancel my appointment online?
A2. Yes. When you book your appointment, you will receive a confirmation email. You can use the link provided in that email to reschedule or cancel your appointment. Alternatively, you can call our service department directly at (604) 465-9111.

Q3. Do I need an appointment for an oil change?
A3. While we do our best to accommodate "drive-ins" for quick services, we highly recommend booking an appointment to ensure the quickest turnaround time and to guarantee your spot in our schedule.

Services & Maintenance Questions

Q4. How do I know if my Mazda has an outstanding recall?
A4. You can check for recalls by calling our service team in Pitt Meadows. If your vehicle has a recall, we will perform the necessary repairs free of charge.

Q5. Do you use genuine Mazda parts?
A5. Yes. At West Coast Mazda, we use only Genuine Mazda Parts and fluids. These parts are specifically engineered for your vehicle to ensure optimal performance, safety, and longevity.

Q6. Do you service vehicles other than Mazdas?
A6. Absolutely. While we specialize in Mazda vehicles, our factory-trained technicians are equipped to perform maintenance and repairs on all makes and models.

Q7. Can I get a price estimate before I arrive?
A7. Yes. Our online booking tool provides pricing for common maintenance items (like oil changes and brake inspections). For more complex repairs, please contact us for a detailed estimate.

Amenities & Convenience Questions

Q8. Do you offer a shuttle service?
A8. Yes! We offer a complimentary local shuttle service to get you to your home or office while your vehicle is being serviced. Please let your Service Advisor know you need a shuttle when you arrive.

Q9. Is there a waiting area available?
A9. Yes. Our guest lounge features complimentary Wi-Fi, coffee, and comfortable seating if you choose to wait while your vehicle is being serviced.

Q10. Do you offer Valet Service (Pick-up and Delivery)?
A10. We offer various convenience options depending on the service required. Please contact our service desk to see if Valet Pick-up and Delivery is available for your specific appointment.

Tires & Storage Questions

Q11. Do you offer seasonal tire storage?
A11. Yes! We know that storing tires at home can be a hassle. We offer secure, climate-controlled tire storage. Ask your Service Advisor for current seasonal rates.

Q12. Can I buy tires at West Coast Mazda?
A12. Yes. We have a dedicated Tire Centre in Greater Vancouver. We carry all major brands and offer a manufacturer discounts on select tires to ensure you get the best deal in the Pitt Meadows and Maple Ridge area.

Service Warranty & Payments Questions

Q13. Will servicing my car at the dealership maintain my warranty?
A13. Yes. Having your vehicle maintained by a certified Mazda dealership ensures that your service history is documented correctly, which is vital for maintaining your Mazda's factory warranty.

Q14. What payment methods do you accept?
A14. We accept all major credit cards (Visa, Mastercard, Amex), debit cards, and cash.